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Desktop Warranty Policy

Dec 15, 20244 min read

Personal Computers Warranty Policy for Desktops

Effective Date: 01-01-2025 | Document Version: 1.0

1. Product Claiming Period

Warranty claims can only be made within the stated warranty period from the delivery date as mentioned on the original invoice.

2. Warranty Conditions for Replace/Repair

2.1 Replacement with New Unit

Within the warranty period, the DESKTOP may be replaced with a new unit under the following conditions:

  • If a critical component, such as the Motherboard, Processor all is found to be defective within 1 month of purchase. 
  • If factory defects are identified within the first 30 days of purchase that affect the overall functionality of the DESKTOP. 
  • PC reserves the right to decide on the course of servicing the warranty based on each case.

2.2 Repair and Defective Parts Replacement

Within the warranty period, defective parts will be repaired or replaced based on the following conditions:

  • Any hardware defect not covered under the critical component replacement clause will be repaired or defective parts replaced at no cost to the customer, provided it falls within the warranty terms. 
  • The repair timeline and part availability will be communicated to the customer by the Personal Service Center.

3. Exclusions the warranty does not cover:

•   Accessories: Any accessories purchased with the product package will not be covered under warranty after 48 hours from the date of purchase.  •   Software Issues: Any software-related problems, including operating system failures, software conflicts, or data loss.

4. Conditions that Void the Warranty

  • PC Warranty Seal Broken: Please note that if this seal is broken, the warranty will be considered void, even if the item is still within the warranty period.
  • Physical Damage: Any damage caused by accidents, misuse, abuse, or improper handling, including cracks and scratches on the screen, will void the warranty. 
  • Unauthorized Repairs or Modifications: If repairs or modifications are performed by anyone other than Personal Service Center, the warranty will be void. 
  • Environmental Damage: Exposure to extreme conditions, such as moisture, liquids, or excessive dust, which can cause oxidation or rust, will void the warranty. 
    • Damage resulting from environmental factors (e.g., power surges, lightning) will void the warranty. 
  • Tear/Wear: Normal wear and tear, including cosmetic damage. 
  • Third-party Components: Using third-party parts or accessories that cause damage to the DESKTOP can void the warranty. 
  • Product Information Tag damage: The model number, serial number or warranty stickers have been removed or tampered with. 
  • Customer-Induced Damage (CID): Customer-Induced Damage refers to any damage caused by mishandling, misuse, or accidents.
    • CID Handling:
      1. Inspection and Assessment: If your Desktop experiences an issue, our service center will inspect and assess the damage. If CID is identified, you will receive a detailed report on request and repair cost estimate.
    • Repair Options: 2) Out-of-Warranty Repair: Repairs for CID are not covered under the standard warranty and will be performed at the customer’s expense. 3) Replacement Options: In cases where repair is not feasible, options for a replacement Desktop will be provided at a discounted rate.

5. Service Support Options

  • Online Support: Troubleshooting via online support/call.  
  • Carry-in Service: Requires the customer to bring the DESKTOP to Personal Service Center.

6. Fault Reporting 

  • All products covered under warranty are thouroughly checked before dispatch for any physical damage or faults. If the customer finds any fault, it has to be informed via email or viber to pc within 72 hours for pc to evaluate. 
  • PC will not be responsible for any damages to the product during transit. 
  • If there is a factory fault with the DESKTOP or its functionality, it is the customer’s responsibility to inform Personal Computers via Customer Service Viber 7741033 or email at [email protected] with detailed information.

9. Warranty Claiming Procedure

To file a warranty claim, the customer can contact the personal service center via one of the following methods:

Once a warranty claim is registered, our service team will guide the customer through the next steps, including diagnostics, repair, or replacement if applicable.

Warning

Personal Computers reserves the right to modify these terms and conditions at any time without prior notice. The warranty terms in effect at the time of purchase will apply.

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