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Monitor Warranty Policy

Dec 15, 20244 min read

Personal Computers Warranty Policy for Monitors

Effective Date: 01-01-2025 | Document Version: 1.0

1. Product Claiming Period

Warranty claims can only be made within the stated warranty period from the delivery date as mentioned on the original invoice.

2. Warranty Conditions for Replace/Repair

2.1 Replacement with New Unit

Within the warranty period, the Monitor may be replaced with a new unit under the following conditions:

  • If a critical component, such as the LCD full module, Power board, is found to be defective within 1 month of purchase. 
  • If factory defects are identified within the first 30 days of purchase that affect the overall display functionality of the Monitor. 
  • PC reserves the right to decide on the course of servicing the warranty based on each case.

2.2 Repair and Defective Parts Replacement

Within the warranty period, defective parts will be repaired or replaced based on the following conditions:

  • Any hardware defect not covered under the critical component replacement clause will be repaired or defective parts replaced at no cost to the customer, provided it falls within the warranty terms. 
  • The repair timeline and part availability will be communicated to the customer by the Personal Service Center.

3. Exclusions the warranty does not cover:

•   Accessories: Any accessories purchased with the product package will not be covered under warranty after 48 hours from the date of purchase.  •   Dead Pixel Warranty Coverage: The monitor warranty will cover claims if there are more than five dead pixels detected within the warranty period.

4. Conditions that Void the Warranty

  • Physical Damage: Any damage caused by accidents, misuse, abuse, or improper handling, including cracks and scratches on the screen, will void the warranty. 
  • Unauthorized Repairs or Modifications: If repairs or modifications are performed by anyone other than Personal Service Center, the warranty will be void. 
  • Environmental Damage: Exposure to extreme conditions, such as moisture, liquids, or excessive dust, which can cause oxidation or rust, will void the warranty. 
  • Damage resulting from environmental factors (e.g., power surges, lightning) will void the warranty. 
  • Tear/Wear: Normal wear and tear, including cosmetic damage. 
  • Third-party Components: Using third-party parts or accessories that cause damage to the Monitor can void the warranty. 
  • Product Information Tag damage: The model number, serial number or warranty stickers have been removed or tampered with. 
  • Customer-Induced Damage (CID): Customer-Induced Damage refers to any damage caused by mishandling, misuse, or accidents. Cracked or broken screens, Liquid spills causing internal damage, Physical damage due to drops or impacts.
    • CID Handling:
      1. Inspection and Assessment: If your Monitor experiences an issue, our service center will inspect and assess the damage. If CID is identified, you will receive a detailed report on request and repair cost estimate.
    • Repair Options: 2) Out-of-Warranty Repair: Repairs for CID are not covered under the standard warranty and will be performed at the customer’s expense. 3) Replacement Options: In cases where repair is not feasible, options for a replacement Monitor will be provided at a discounted rate.

5. Service Support Options

  • Online Support: Troubleshooting via online support/calls for vendor settings.  
  • Carry-in Service: Requires the customer to bring the Monitor to Personal Service Center.

6. Fault Reporting

  • All products covered under warranty are thoroughly checked before dispatch for any physical damage or faults. If the customer finds any fault, it has to be informed via email or Viber to PC within 72 hours for PC to evaluate. 
  • PC will not be responsible for any damages to the product during transit. 
  • If there is a factory fault with the MONITOR or its functionality, it is the customer’s responsibility to inform Personal Computers via Customer Service Viber 7741033 or email at [email protected] with detailed information.

7. Warranty Claiming Procedure

To file a warranty claim, the customer can contact the personal service center via one of the following methods:

Once a warranty claim is registered, our service team will guide the customer through the next steps, including diagnostics, repair, or replacement if applicable.

Warning

Personal Computers reserves the right to modify these terms and conditions at any time without prior notice. The warranty terms in effect at the time of purchase will apply.

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